Hawkes Coaches was established in 1994 and now operates a fleet of 11 vehicles. These vary from new Luxury coaches to Double Decker buses.
The company undertakes all aspects of passenger transport and specialises in day excursions throughout England and Wales.
Group travel is an important part of the business and arrangements can be made to provide luxury coach transport and hotel accommodation to any destination in the UK and Europe.
Dear Valued Customer
All of us here at Hawkes Tours hope that you are well and that you and yours have made it through these troubled times in good health.
It is with great pleasure that I am writing to you today to let you know that we are ready to re-start our excursion programme. There will be some changes to our normal way of operating that will be described below. These measures are being taken to ensure the wellbeing of all our staff and passengers.
As the bus Station information office is currently closed to the public and will remain so for the foreseeable future. Our only way of taking bookings at this time will be via phone or email. Please note we will have to take payment at the time of booking, unfortunately there will not be the option to provisionally book at this time. In additions, due to the office being closed we will not be able to take cash payments either.
The phone lines will be (wo)maned from 10th August, however there will be only one person working each day so please be patient when calling to make a booking. Leave a message and we will endeavor to get back in touch in order of calls made.
In order to maintain the 1-meter social distancing requirement, the seating capacity of the coaches has been reduced to 30 or below. This does mean some of the seats you would usually use are not available.
We are implementing a higher level of vehicle cleaning to help reduce the risk of spreading any disease or contagion. This includes disinfectant wiping of all surfaces that passengers or drivers come into contact with.
When boarding the coach and for the duration of the journey it would be mandatory for you to wear a face covering. This should be provided by yourselves. In addition, there should be no eating or drinking on the vehicle.
You will be asked to board the coach just before departure time in order to reduce the amount of time spent sitting on the coach. Please maintain the 1-meter social distancing from both other passengers and the driver. Note many bus routes through derby have also been affected by COVID-19 so please ensure you can safely make your way to and from the pickup point in plenty of time
Antibacterial Gel will be available on boarding the coach and we request you use this for your own safety
The coach toilet will only be available in emergency situations; However, we will be making more frequent comfort stops to aid in this regard
At the destination point and at all stops where passengers board or alight from the vehicle, the driver will disembark first followed by passengers starting from the front of the vehicle. It is especially important to maintain the 1-meter social distancing rule at this time. Please do not push or jump the queue.
During your daytime tour, the driver will once again clean all touch points on the coach
We will gradually expand our destination choices as time goes on and more become available to groups and coaches.
On behalf of myself and all of our employees I once again thank you for your patience, good wishes and patronage during these difficult times
Another quick update -
Hello again everybody, i hope you all are staying safe and well at this time.
Unfortunately, we are going to have to extend our cancellation window. All tours up to 31st July 2020 and all National Trust tours up to 31st August 2020.
As before, we will contact you regarding refunds. There is just me in the office still and currently the bus station information office remains closed.
Any Further information I will pass on as soon as it becomes available.
Once again, thank you for your patience and understanding
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